Case Study: Server, Network, and Desktop Upgrade for Southern Viking

 

Background

Southern Viking, the South Island parts and service agents for Volvo, Volvo Penta, and Deutz Engines, was running its business with a custom line of business applications operating on IT infrastructure reaching the end of its lifecycle. Server, network, and desktop performance, and a legacy email system’s functionality were proving a limitation.

Requirement

Provide a new server, network, and desktop infrastructure that would continue to run a custom line of business applications with as little disruption to business as possible. Improve overall IT infrastructure performance. Improve functionality of remote access, email, and calendaring.

Solution

A new solution for server, network and desktops was proposed after consultation with external application providers. An HP Proliant server running Windows Small Business Server 2011 was set up to run in parallel to their existing system, allowing functions on the old server to be migrated across. This allowed the roll out of new desktops to staff which accessed both the old and the new server while we completed the migration between them.

Email was migrated from Pegasus clients accessing Mercury Mail to Outlook clients accessing Microsoft Exchange with cloud-based SPAM and virus filtering from GFI. There is no direct migration path between Mercury and Exchange, so the new Outlook email client on new computers was used to connect to both old and new servers to essentially migrate the email. The new system running Outlook and Exchange allowed for new functionality, such as shared mailboxes, send on behalf, shared calendars and ability to view others’ calendars.

A new ADSL router, gigabit switch, and wireless capability were added to the network to increase the performance, and these were secured with a new Cisco ASA firewall to improve security and remote access functionality. The remote-web workplace running on Windows server also enables remote access to email, shared files (file share), and the ability to run all applications installed on the desktops within the office.

The server and data were set up to be backed up hourly throughout the business day using ShadowProtect and a number of USB hard drives that are encrypted and rotated offsite. ShadowProtect also enables the ability to recover a complete system from “bare metal” in a very short space of time (about an hour).

At the end of the project, as part of our standard business procedure, complete IT documentation, including a network diagram, server and network documentation, and all username and password documentation, were provided to the client.

Referral

“Our existing computer system consisting of a server and 10 workstations had served us well for 9 years and had become outdated. We required a new IT company as our existing supplier had altered direction to supplying software only. ” read more

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    "Our existing computer system consisting of a server and 10 workstations had served us well for 9 years and had become outdated. We required a new IT company as our existing supplier had altered direction to supplying software only. We obtained several quotes and found ITOPS came up with the best solutions. They were very..." Read more

    Murray Lemon, Former Director, Southern Viking